-->

News


Insights on shared services and outsourcing

Jobseeker keen to learn more about the Shared Services and Outsourcing (SSO) industry will be able to speak to the experts over a coffee chat session at Starbucks, Sooka Sentral in Kuala Lumpur from 7pm to 9pm on Nov 26.

Organised by myStarjob.com and the Multimedia Development Corporation (MDEC), the Finance SSO Coffee Chat with Experts will see two accomplished individuals sharing their insights on the booming industry.

Participants will be joined by Kimberly-Clark Asia-Pacific Shared Services director Jason Crimson and Robert Walters Malaysia associate director for IT and human resources Derek Toh.

The SSO sector comprises three segments — Business Process Outsourcing (BPO), IT Outsourcing (ITO) and Knowledge Process Outsourcing (KPO).

Robert Walters Malaysia associate director for IT and human resources Derek Toh Robert Walters Malaysia associate director for IT and human resources Derek Toh

The worldwide BPO services industry is expected to grow from US$126bil in 2010 to US$162 bil in 2015.

The ITO services field, which includes systems recovery, IT helpdesks and disaster recovery, is projected to grow from US$225bil in 2010 to US$281bil in 2015.

In 2010, the market size of the global KPO industry that covers areas including engineering and design services, medical diagnostic and outsourcing and pharmaceutical R&D was estimated to be US$8.9bil.

SSO is a business model that integrates the common business of organisations, including functions, services or processes that used to exist in more than one part of the organisation, into a shared operation at a centralised location.

Kimberly-Clark Asia-Pacific Shared Services director Jason Crimson Kimberly-Clark Asia-Pacific Shared Services director Jason Crimson

This helps increase quality, productivity and cost efficiency by standardising, consolidating and sharing resources.

The business of shared services centres can be contracted out and performed by external parties based on predefined service level agreements, which is also known as outsourcing.

This may result in the transfer of employees and assets involved to the business partners appointed.

Outsourcing is a pivotal tool in accelerating shared services ap-proaches as more companies leverage on global business services strategies to align their business objectives and obtain economies of scale.

With more than 12 years of experience in the shared services industry, Crimson’s scope of services includes general ledger, accounts payable, accounts receivable, product costing, fixed assets and financial reporting.

Meanwhile, since starting as a consultant in Nov 2010, Toh has moved across various business areas, including banking, insurance and the legal divisions.

Toh has managed teams that have helped hundreds of professionals with their career decisions and has insights on what is important in making these decisions, and how companies can offer this.

Participants can enjoy light refreshments during the session.

Spaces are limited. To register, email ssocoffeechat2013@eventbrite.com by Nov 24. For more information, call The Star at 03-79671388 ext 1466/1529 or visit http://mystarjob.com/coffeechat

add