Assistant Manager,Customer Service

Matrix Concepts Holdings Berhad

Based: Malaysia(Negeri Sembilan)

Posted on 11 Jan 2020

Job Description

  • To assist in develop and implement customer service policies for the entire organization.
  • To assist in finding ways to measure customer satisfaction and improve services constantly.
  • To manage a team of customer services staff on a day to day basis.
  • Handling face-to-face enquiries from customers and assisting them to solve any issues. Improve customer service experience, create engaged customers and facilitate organic growth.
  • Handling all vp’s and ensuring a smooth flow.
  • Handling all rectification works during the DNF period.
  • Ensuring a smooth flow from start to end during the rectification process.
  • Maintains customer records by updating account information.
  • Resolve product or service problems Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare service reports.
  • Ensuring team contribution effort by accomplishing related results as needed

Company Details

Matrix Concepts Holdings Berhad

Wisma Matrix, 57, Jalan Tun Dr. Ismail


70200 Negeri Sembilan



We are a fast growing ISO 9001 public listed property development and construction group based in Seremban with operations in Negeri Sembilan, Klang Valley and Johor. In line with our rapid expansion, we are seeking result oriented and performance driven individuals to join our team in the following capacities :-