Job Description

• Provide assistance on consular matters such as arrests and deaths of Singapore citizens, loss of passport, and attestation of documents, e.g. bill of origin, oaths, statutory declarations
• Process ICA-related applications such as Citizenship by descent, Application for Permanent Resident, Re-Entry Permit, Renunciation of Singapore citizenship, Singapore International Passport, Document of Identity, Re-entry permits, etc.
• Account for the revenue collected against services rendered and hand over the revenue to the Finance section at the end of each workday
• Accompany Vice-Consul or Consul on visits to prisons, lock-ups and detention centers and act as an
• Possess SPM or higher
• Have 5 years or more working experience
• Possess intermediate Microsoft skills for Word and Excel
• Interpreter and note-taker
• Maintain visa and consular statistics on regular basis for HQ
• Maintain proper filing for all documents processed
• Attend to public enquiries in relation to visa applications, notarial services, consular and other immigration matters
• Assist Singapore citizens residing in Johor Bahru to register with Mission through E-Register
• Assist in updating Mission’s Emergency Operations Plans and maintain a list of useful contact numbers of local authorities and organisations in Johor Bahru
• Act on emails received via Mission’s generic email account
• Act as receptionist and direct calls and visitors to the officers-in-charge
• Draft correspondences relating to consular and immigration matters
• Provide basic English translation of official correspondences from local authorities relating to consular matters
• Cover duties for other local staff
• Perform any other duties as directed by the supervisor

• be fluent in and able to read and write English and Bahasa Melayu. Basic spoken Mandarin will be a plus.
• be familiar with local government structure and general processes
• be able to perform admin paperwork
• be able to work with numbers and handle cash transactions and perform bank-in
• possess a Malaysian driving licence
• be able to travel to other districts in Johor for work (both day trips and overnight) at short notice (within 2 hours)
• be able to attend to traumatic consular cases such as major accidents, see dead bodies, accompany HBS and NOKs to morgues, funeral parlours etc. for all races and religions
• be proactive and willing to go an extra mile in service delivery
• be mature and calm in face of difficult customers or situations