Lodging Partner Associate - Burmese Language Support

Lodging Partner Travel Sdn. Bhd.(EXPEDIA)

Based: Malaysia(Selangor)

Posted on 8 Jun 2018

Job Description

  • Respond to inventory management inquiries
  • Contact lodging partners to resolve issues (questions, changes, etc.)
  • Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc.
  • Provide EPC user maintenance functions
  • Proactively call lodging partners to resolve future issues
  • Fluent proficiency & comprehension in Burmese is required and English (preferred). Knowledge in other APAC language(s) is an added plus.
  • Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
  • Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
  • Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
  • Strong ability to multi-task while effectively communicating with partners/customers
  • Strong time management skills
  • Ability to develop effective solutions to difficult problems or situations
  • Is confident about his/her ability to contribute effectively
  • Independently driven to learn new applications, technologies, and skills
  • Responds effectively under stressful situations
  • With guidance, learns quickly on the job
  • Takes responsibility for his/her actions and is receptive to constructive criticism
  • Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Work Experience and Education Guidelines:
  • Travel industry background with customer service support experience (preferred)
  • Familiar with accounting terms and further financial operations will be an asset
  • Previous experience in customer care position (preferred).
  • University Degree (required)
  • High School Degree or GED (required)
  • Microsoft Office application skills, including Outlook, Access, and Excel
  • Fluency with internet, computer usage and web-based application skills

Company Details

Lodging Partner Travel Sdn. Bhd.(EXPEDIA)

Level 10, The Pinnacle, Persiaran Lagoon, Bandar Sunway

Bandar Sunway

46150 Selangor


Worlds largest online travel company-Expedia. Head quartered at Washington, US has global operations in 30 countries providing online services pertaining to hotel reservation, air ticket booking and leisure activities.