Jobs

Assistant Manager On-Boarding Solution


VADS Berhad

Based: Malaysia(Federal Territory/Kuala Lumpur)

Posted on 11 Dec 2017

Job Description

PURPOSE
  • To plan and execute on-boarding activities for products and ISV in the digital marketplace.
  • To create, map, integrate and provide solution for all Product and ISV on boarding to Marketplace Platform. This includes Business Process Mapping, Business Rules Creation, Customer Services and Experience End-to-End SOP, SLA to all related stakeholder in Marketplace Ecosystem.

RESPONSIBILITIES
  1. Gather Product/ ISV requirements and translating it to implementable design.
  2. Works with the Product Owners to translate all on-boarding products to marketplace and BPO sales and service operations standards.
  3. .Works with the Internal Stakeholders in creation of SLA in order to meet Service Promise to end customers.
  4. Works with ISV and Product Owners to determine requirement for the following Scope Of Work:
  • On-boarding Product Documentations
  • Service Promise to End-customers for Customer Journey’s activities (Sales, Delivery/ Fulfillment, Services/ Assurance, Billing & Collection).
  • Operations Processes for Support and Escalation, Target Performance and SLA Commitment
  • Knowledge base Content
  • On-boarding Training for VConnect Operations
  • On-boarding Support for first 30 days.
  • Reporting and Analytics Requirement 
5. Responsible on the implementation Cost and Timeline.
6.Ensure sign-off COA (Certificate of Acceptance) from Operations and Stakeholder.
 
REQUIREMENTS:
  • Bachelor degree is required in any field.
  • Experience in BPO / Solutions & Project Management for 2 years.
  • Experience in Marketing, Business Development, Product Solutioning.
  • Exceptional service and process orientation.
  • Team player - able to work in a collaborative environment.
  • Excellent interpersonal skills.
  • Possess analytical, evaluative, and problem-solving abilities.
  • Possess negotiation and conflict resolution skills.
  • Solution development and design.
  • Marketing and Campaign Management.
  • Process mapping.

Company Details

VADS Berhad (VADS) is a fully integrated Connectivity/ICT/BPO Solutions Provider. Established in 1991, it is currently a wholly owned subsidiary of Telekom Malaysia (TM) Berhad. We bring together people, processes and technologies to enable more effective and dynamic use of ICT and BPO Solutions. Together with VADS Lyfe, the TM Smart City Services provider, VADS is the only service provider in Malaysia that is able to provide end-to-end solution and managed services to our enterprise and public sector customer.