Customer Service Representative (Cantonese Speaking)


Based: Malaysia(Federal Territory/Kuala Lumpur)

Posted on 15 May 2018

Job Description

Are you looking for a high level of success? Do you enjoy healthy conversations about relative problems or issues with people whom you just met? Are you ready to build a global career with unlimited opportunities and industry-leading benefits?
If so, then be our Customer Service Representative!
We are:
You are joining Sutherland Global Services, a multinational IT and Business Process Outsourcing (BPO) company, specializing client solutions from customer activities to client-business relations and management services.
We have:
  • The Industry-leading benefits
  • Paid Trainings
  • A set of global opportunities
  • Not just jobs, but promising careers
You have:
  • Earned a Bachelor’s Degree (preferred);
  • Acquired or willing to acquire a visa or permit to work in Malaysia (for Foreign applicants);
  • Experience in Customer Service, Technical Support, Email or Chat Support, Proof Reading or Document Writing
  • Excellent English written and verbal communication skills
  • Can speak, read and write Cantonese
  • Good knowledge of the Internet and Social Media (Facebook, WhatsApp and Twitter)
  • The ability to deal with frequent changes, challenging customers, and extreme focus on service and sales 
You might also have:
  • Knowledge about our products, services, policies and procedures
  • The ability to take the initiative to continuously enhance product, quality and technical skills
  • The ability to support customer concerns via email

Company Details


Level 12A, Tower 2, Avenue 5, The Horizon 2, Bangsar South City Jalan Kerinchi


59200 Federal Territory/Kuala Lumpur


Established in 1986, Sutherland Global Services is a global provider of process transformation services. We offer an integrated portfolio of analytics-driven IT services, back-office and customer facing solutions that support the entire customer lifecycle. We are one of the largest process transformation companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 38,000 professionals and has locations across the United States, Australia, Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, UAE, and United Kingdom. For more information, visit