Security Specialist


Based: Malaysia(Federal Territory/Kuala Lumpur)

Posted on 16 Mar 2018

Job Description

You are joining Sutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, you will be part of our continuously growing number of 38,000 professionals from over 61 global delivery centers around the globe.

As a Specialist, you will ensure the safety and security of the company employees, guest, visitors, clients and property against any malicious or criminal acts and disastrous events. You are also expected to:

  • Implement the company’s and customer’s security and safety policies and procedures among employees, contractors, clients and other third parties;
  • Ensure 99.9% upkeep operation of the Security System (CCTV, Access Control and Intrusion Alarm) and Fire Safety System (Fire Alarm & Detection System, Fire Extinguishers, Emergency Lightings, Emergency Doors, FM200 and VESDA etc.);
  • Liaise with local law enforcement agency on issues of security in nature and maintain site’s security;
  • Liaise with emergency, ambulance and fire services in times of emergency and disastrous events;
  • Supervise the security guard force within shift;
  • Facilitate the NHO to promote security and safety awareness within the organization;
  • Attend to safety and security meetings as required;
  • Monitor the conformance of the site to the company’s OHS policy and procedures;
  • Conduct site’s safety inspection within shift and immediately resolve unsafe and unhealthy conditions; and
  • Conduct incident investigation and ensure that the approved Corrective and Preventive Actions are implemented on a timely-manner. 
  • Earned a Bachelor's degree in any field (Or earned at least 72 units in college with at least 3 years of work experience in the security industry or with Military Background, Honorably discharge)
  • Working knowledge on computers and MS Office Applications
  • Working Knowledge on Malaysia Law Enforcement and Fire Safety Laws
  • Good English and local language verbal and written communication skills
  • Ability to work in a multi-cultural and religion environment
  • Ability to work on shifting schedules (rest days and holidays, if required)
  • Working knowledge or work experience in Security and Safety System Operations and trouble shooting
  • (Security System: CCTV, Electronic Access control system, Intrusion Alarm System)
  • (Safety System: FM200, VESDA, Water Leak Detection, Fire Alarm and Detection System)
  • Not more than 35 years old with no physical impairment that limits physical movement, visual and hearing
  • Certifications on Security (Local or ASIS) and Safety (Local), preferred but not required

Company Details


Level 12A, Tower 2, Avenue 5, The Horizon 2, Bangsar South City Jalan Kerinchi


59200 Federal Territory/Kuala Lumpur


Established in 1986, Sutherland Global Services is a global provider of process transformation services. We offer an integrated portfolio of analytics-driven IT services, back-office and customer facing solutions that support the entire customer lifecycle. We are one of the largest process transformation companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 38,000 professionals and has locations across the United States, Australia, Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, UAE, and United Kingdom. For more information, visit