Customer Service Representative - Mandarin/Cantonese Speaking


Based: Malaysia(Federal Territory/Kuala Lumpur)

Posted on 14 Jun 2018

Job Description

Sutherland, a global business process transformation company, needs experienced Customer Service Representatives to join their dynamic team. If you are a self-motived and team oriented individual who seeks to achieve a high level of success, do not miss this opportunity!
Sutherland provides paid training to prepare you for success in this position. Their industry-leading benefits are just one of the few ways of investing in their team to enhance them and reach their full potential.
As a Bilingual Customer Service Representative, you will be given the opportunity to exceed client and company expectations by responding to customer inquiries via phone, chat or email. As part of the team, you are also given the opportunity to;
  • Provide excellent customer service assistance to clients
  • Ensure that there is a thorough understanding of customer queries and issues
  • Provide resolution to customer queries and issues that leads to customer satisfaction 
The minimum requirements are;
  • Finished High School with SPM or higher
  • Excellent English written and verbal communication skills
  • Can speak and write Mandarin/Cantonese
  • Experience in Customer Service, Technical Support, Email or Chat Support, Proof Reading or Document Writing
  • Good knowledge of computers, the internet and Social Media (Facebook, WhatsApp and Twitter)
  • The ability to deal with frequent changes, challenging customers, and extreme focus on service and sales 
Join us and start your global career today!

Company Details


Level 12A, Tower 2, Avenue 5, The Horizon 2, Bangsar South City Jalan Kerinchi


59200 Federal Territory/Kuala Lumpur


Established in 1986, Sutherland Global Services is a global provider of process transformation services. We offer an integrated portfolio of analytics-driven IT services, back-office and customer facing solutions that support the entire customer lifecycle. We are one of the largest process transformation companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 38,000 professionals and has locations across the United States, Australia, Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, UAE, and United Kingdom. For more information, visit