Customer Support Representative - Bahasa Indonesia and Mandarin Speaking


Based: Malaysia(Federal Territory/Kuala Lumpur)

Posted on 12 Jun 2018

Job Description

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As a Customer Support Representative, you will deliver customer service to the clients of a Fortune Global 500 company, also listed in Forbes Global 2000, specializing in oilfield services. You are also expected to:

  • Assist customer concerns who are speaking in English, Indonesian (Bahasa) or Mandarin | Cantonese;
  • Use provided tools and resources to resolve customer issues;
  •  Adhere to client-defined processes and procedures and company policies;
  • Meet or exceed minimum requirements for productivity, availability and quality requirements;
  • Meet pre-determined targets; and
  • Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.

  • Earned a Bachelor’s Degree in any field or Passed 12 STD
  • Work experience in customer service or any other related industry
  • Excellent English, Indonesian (Bahasa) or Mandarin | Cantonese written and speaking communication skills
  • Working knowledge on computers
  • Good customer service and problem solving skills

Company Details


Level 12A, Tower 2, Avenue 5, The Horizon 2, Bangsar South City Jalan Kerinchi


59200 Federal Territory/Kuala Lumpur


Established in 1986, Sutherland Global Services is a global provider of process transformation services. We offer an integrated portfolio of analytics-driven IT services, back-office and customer facing solutions that support the entire customer lifecycle. We are one of the largest process transformation companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 38,000 professionals and has locations across the United States, Australia, Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, UAE, and United Kingdom. For more information, visit