Part-Time Customer Service Representative


Based: Malaysia(Federal Territory/Kuala Lumpur)

Posted on 13 Jun 2018

Job Description

At Sutherland, we help strengthen our client’s brands by improving how they work. We rethink the process and work together to streamline it, rebuild it, and deliver it back smarter than before. We provide exceptional customer experiences for the digital age, but making this happen takes process and most importantly, people. Want to help us support the world’s biggest and best companies in finding fun and new ways to interact with their customers? Join us. We are Sutherland. Where people and process come together.

As a Part-Time Customer Support Representative, you will provide first class customer service to clients via phone and e-mail.

You are also expected to:

• Accept inbound calls;
• Use provided tools and resources to resolve customer issues;
• Adhere to client-defined processes and procedures and company policies;
• Meet or exceed minimum requirements for productivity, availability and quality requirements;
• Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.

• Working knowledge on Microsoft Office applications
• Excellent written and verbal communication skills
• Strong Customer Service Skills
• Willing to be trained 8 hours a day
• Willing to work 8 hours on Saturdays and Sundays, Afternoon or Night shift, (weekday work is optional and will be a maximum of 4 hours only)

Company Details


Level 12A, Tower 2, Avenue 5, The Horizon 2, Bangsar South City Jalan Kerinchi


59200 Federal Territory/Kuala Lumpur


Established in 1986, Sutherland Global Services is a global provider of process transformation services. We offer an integrated portfolio of analytics-driven IT services, back-office and customer facing solutions that support the entire customer lifecycle. We are one of the largest process transformation companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 38,000 professionals and has locations across the United States, Australia, Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, UAE, and United Kingdom. For more information, visit