Trainer (Japanese Speaking)


Based: Malaysia(Federal Territory/Kuala Lumpur)

Posted on 5 Jul 2018

Job Description

At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Trainer who will deliver the best in classroom training by imparting knowledge and leveraging technology.

If you are a Trainer looking for a global career, do not miss this opportunity!

As a Trainer, you will be responsible for the delivery and evaluation of soft and technical skills training on all aspects of client training. You are also expected to:

  • Prepare learners in performing job functions within predetermined KPIs or performance standards;
  • Utilize appropriate delivery techniques in a blended/scenario/transmission/self-based learning environment.;
  • Provide Coaching and Feedback and supervision during OJT/Nesting/TQ/Evolution;
  • Support Nesting/OJT/TQ/Evolution by observing, measuring and monitoring learners, as needed;
  • Be responsible for self-skilling and certification during periods of un-activity (classroom);
  • Develop non-classroom communication and training materials;
  • Coordinate New Hire, Progression and Enhancement Training activity;
  • Assess participant and class performance in FT/CST and Nesting;
  • Participate in minor client interaction (including effective curriculum feedback and client visits); and
  • Perform other related duties and assignments, as required and as assigned by the supervisor or manager. 
  • Earned a Bachelor’s degree in any field (Or equivalent work experience within the same industry or field)
  • At least 3 years of work experience in the same industry (With at least 6 months of experience in Training)
  • Excellent English and Japanese (Nihonggo) verbal and written communication skills
  • Basic knowledge or understanding of the industry and Customer Relationship Management
  • Working knowledge in MS Office applications
  • Ability to manage multiple projects simultaneously
  • Strong people, customer service and leadership skills
  • Willing to work in Bangsar South

Company Details

Established in 1986, Sutherland Global Services is a global provider of process transformation services. We offer an integrated portfolio of analytics-driven IT services, back-office and customer facing solutions that support the entire customer lifecycle. We are one of the largest process transformation companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 38,000 professionals and has locations across the United States, Australia, Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, UAE, and United Kingdom. For more information, visit