Japanese Non-Native Speakers (Internship) - Customer Support Consultant


Based: Malaysia(Federal Territory/Kuala Lumpur)

Posted on 5 Jul 2018

Job Description

  • Assist customers via Japanese (Nihonggo) language;
  • Use provided tools and resources to resolve customer issues;
  • Adhere to client-defined processes and procedures and company policies;
  • Meet or exceed minimum requirements for productivity, availability and quality requirements;
  • Meet pre-determined targets; and
  • Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.

  • Willing to work in Bangsar South, Kuala Lumpur, Malaysia
  • Ability to speak, read, write in Japanese:Open to:
  • NON-NATIVE - N1 in JLPT 


Growth:  Sutherland is consistently experiencing exponential growth as a direct result of our team of dedicated and trusted employees. We work together to grow one another.

Opportunity: We proudly represent and collaborate with top tier brands around the globe. Expanding our trusted teams each year. With us, you too will be able to see these opportunities first hand!

Impact:  Each day, expand our capabilities in how we positively affect our clients’ businesses and we couldn’t be more honored! We make a difference to our clients in so many ways and it’s unbelievably rewarding.

Development: We leverage our four growth pillars of personal development to help you push your boundaries and soar to new heights of success. We provide ample training, learning opportunities and development challenges to help you see what we see in you!

Empowerment: We trust you. Free yourself from your doubts and hesitations and learn to trust your judgement to do what you feel is best, giving our clients customer’s best in class service. Be curious, take action. Every interaction is an opportunity to do something great. This is how we grow.

Diversity and Culture:  We experience our greatest successes when we join our diverse backgrounds, knowledge and expertise to collectively face challenges and overcome them together. We view diversity as the cornerstone to our strength and infuse that mentality into every component of our culture. Come as you and be part of us.

Company Details

Established in 1986, Sutherland Global Services is a global provider of process transformation services. We offer an integrated portfolio of analytics-driven IT services, back-office and customer facing solutions that support the entire customer lifecycle. We are one of the largest process transformation companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 38,000 professionals and has locations across the United States, Australia, Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, UAE, and United Kingdom. For more information, visit