Customer Service Executive

Analisa Resources (M) Sdn Bhd

Based: Malaysia(Federal Territory/Kuala Lumpur)

Posted on 9 Jul 2018

Job Description

  • Handle customer enquiries
  • Timely fulfillment of customer orders
  • Order process with suppliers
  • Liaise with forwarders and courier  for fast goods clearance and logistics management of goods to warehouse and/ or customers
  • Support Sales/Service & Support team with quotations, tenders, sebutharga
  • Project Management awarded from tender/private bid
  • Work with Sales/Service & Support team on job scheduling  
  • Liaise with marketing to maintain updated customer information
  • Maintain an updated Service Installed base accurately
  • Work with Operations Manager for timely resolution of customer complaints eg Delivery, Product Quality, Documentation, Customer communication, Service
  • Work with Operations Manager for Supply Management eg negotiation of prices, sourcing
  • Work with Operations Manager and Sales/ Service & Support team to generate Sales and Backorder Forecast weekly and monthly
  • Fulfil legal and financial requirements by maintaining
  •  accurate and timely documentation and filing (both hard copy and electronic)
  • update operational issues to field service and sales during weekly meetings
  • Provide key operational tracking updates during weekly meetings 
  • Degree holder preferably a Degree in Science/Chemistry or equivalent.
  • At least 1-2 year experience in a customer service capacity or equivalent.
  • Proficiency  in Microsoft Office Applications- especially Excel
  • Fluent in English, both written & spoken. 

Company Details

Analisa Resources (M) Sdn Bhd

No.31 Jalan Pengacara U1/48, Temasya Industrial Park

Shah Alam

40150 Selangor


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Analisa Resources Sdn Bhd is noted for our comprehensive solutions involving instruments, chemistries and consumables, software, technical services; enabling an integrated laboratory workflow solution for scientific discovery in Life Science, Analytical Chemistry and Diagnostic markets. Our customers are scientists engaged in research and testing including government institutions, academia, biotechnology, pharmaceutical industries as well as hospitals.