Order Processing Coordinator

WSS Global Business Services Sdn Bhd

Based: Malaysia(Federal Territory/Kuala Lumpur)

Posted on 14 Sep 2017

Job Description

  • Receive and timely register RFQs and POs in the system, ensuring all information is correct
  • Interpret RFQs and POs, seeking technical advice if appropriate
  • Actively use system for understanding and following up on customer specific information and requirements
  • Issue delivery instructions to the appropriate supply point and to closely follow up on delivery of the goods
  • Resolve any order related problems including suggestions for redirection of orders if appropriate
  • Keep Customer Services informed of any irregularities related to RFQs or POs of their customers
  • Check that the order value maintains within the existing authorised credit limits and policies
  • Gather information required to help investigation and resolution in invoice dispute
  • Follow up complaints/non compliances through improvement/complaint system in place

Company Details

WSS Global Business Services Sdn Bhd

18th Floor, 1 Sentral, Jalan Rakyat, KL Sentral, 50470 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

KL Sentral

50470 Federal Territory/Kuala Lumpur


Wilhelmsen Ships Service is a leading provider of recognised products and services to the maritime industry. This includes safety products and services, Unitor marine products, Unitor and Nalfleet marine chemicals, maritime logistics and ships agency. These standardized product brands and service solutions are backed up by an unparalleled global service organisation to meet your requirements for quality, availability and performance. We are part of Wilhelmsen Maritime Services AS, a Wilh. Wilhelmsen group company.

Our slogan reads "Optimising Performance", reflecting our true ambition to make a difference in the maritime industry; one workforce, partnering together with our customers to increase operational efficiency and find the best solutions for individual customers and the industry as a whole.

Our headquarter is at Lysaker, outside Oslo, Norway. We are divided into four main regions; Europe, Asia Pacific, Americas and Africa, Middle East and Black Sea, with regional head quarters in Lysaker, Singapore, Houston and Dubai.

We are 4,500 specialised marine professionals worldwide - ready and mobilized to meet your ever-changing needs. We service 2,200 ports in 125 countries, making us the world's largest maritime network.