Jobs

Customer Service Associate - Japanese Speaking


Sutherland

Based: Malaysia(Federal Territory/Kuala Lumpur)

Posted on 14 Nov 2017

Job Description

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As a Customer Service Associate, you will provide first class customer service to clients via phone and e-mail. You are also expected to:

KEY RESPONSIBILITIES:
  • Assist customer concerns in English or Japanese (Nihonggo) via phone or email;
  • Use provided tools and resources to resolve customer issues;
  • Adhere to client-defined processes and procedures and company policies;
  • Meet or exceed minimum requirements for productivity, availability and quality requirements;
  • Meet pre-determined targets; and
  • Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.
MINIMUM QUALIFICATIONS:
  • Valuable work experience
  • Earned a Bachelor’s Degree or Passed 12 STD
  • Working knowledge on Microsoft Office applications
  • Excellent English and Japanese (Nihonggo) written and speaking communication skills
  • Strong Customer Service Skills

Company Details

Sutherland


Level 12A, Tower 2, Avenue 5, The Horizon 2, Bangsar South City Jalan Kerinchi

Bangsar

59200 Federal Territory/Kuala Lumpur

Malaysia

http://www.sutherlandglobal.com

Established in 1986, Sutherland Global Services is a global provider of process transformation services. We offer an integrated portfolio of analytics-driven IT services, back-office and customer facing solutions that support the entire customer lifecycle. We are one of the largest process transformation companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 38,000 professionals and has locations across the United States, Australia, Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, UAE, and United Kingdom. For more information, visit www.sutherlandglobal.com