Frequently Asked Questions
General Questions
answer1img What is MyStarJob.com?
MyStarJob.com is the latest addition to the Star media group replacing the former Star-Jobs Online. It is a portal that offers online job postings and recruitment opportunities to both jobseekers and employers.

With MyStarJob.com, employers are able to post jobs online; view resumes and search for candidates easily. MyStarJob.com also covers a range of employment types, including fulltime, part-time and freelance for local and international vacancies.
answer1img Can I advertise online (at MyStarJob.com) as well as in print (The Star newspaper)?
Yes, you are encouraged to advertise in both print and online to capture a larger pool of candidates for vacancies. However, be advised that the advertising rates for print and online differ from time to time.

To find out the latest rates for this combination buy, please call 03-79668256/7/9/8204 or email jobs1@thestar.com.my or jobs2@thestar.com.my
answer1img I am only looking for Classifieds online / newspaper advertisements with The Star. Can I contact MyStarJob.com?
Kindly note that MyStarJob.com only handles online job postings and recruitment.
Those seeking information on print advertisements should contact:

Classifieds - 03-7967-2020
Newspaper advertisements - 03-7966-8256/7/9/8204.

Registration/Logging in
answer1img How do I register as an employer with MyStarJob.com?
Go to http://mystarjob.com and click on the "Employers" tab located at the top of the page. You will see a "New User" link. Click on that link and fill out the necessary details to create your employer login name and password.
answer1img Is there a registration fee for employers?
No registration fee is required. You will only be charged when you purchase a package for job postings.
answer1img I get an error message every time I try to log in.
Please ensure you are logging in under the Employers tab and not the Jobseekers tab.
If the error persists, please contact our Customer Service personnel at 03-7967-1308/1334 or email askmsj@mystarjob.com.
answer1img I registered some time ago but I can't remember my password - what should I do?
Please click on the "Employers" tab and then click on the "Forgot Password?" link next to the Login box. You will be directed to http://mystarjob.com/pwreminder/employers/forgotpassword.aspx. Follow the instructions and your password will be emailed to you.

If you have forgotten which email address was used, please contact our Customer Service personnel at 03-7967-1308/1334 or email askmsj@mystarjob.com.
answer1img How do I change my password?
After logging in to your account, click Account and Company Admin; look for the   Edit Contact Edit symbol to edit your password. Be advised that you are not allowed to change your username and email ID.
answer1img My company has many departments and this advertisement is meant only for my HR department. Can I create a new account?
Yes. This is how you do it:
Create one main Admin User in your company. Then, you can create as many departments with different passwords and user IDs.
However, please note that only the main Admin User can view all the positions entered. The other user IDs will only be able to view the positions in their respective departments.

Pricing/Rate
answer1img How much does it cost to post a job vacancy on MyStarJob.com?
The rates can be viewed at http://thestar.com.my/adrates/page08_mystarjob_subpage.asp Alternatively, you can also contact our Customer Service personnel at 03-7967-1308 / 1334 or email askmsj@mystarjob.com. to check out our latest promotional offers.
answer1img How long will my job postings be online?
All positions will be published online for a period of 30 days on MyStarJob.com.
answer1img Are there any special rates for bulk postings?
For prospective employers and recruitment agencies which would like to purchase in bulk, MyStarJob.com offers promotional and customized packages. Kindly contact our Sales personnel at 03-79671337 or email to askmsj@mystarjob.com.
answer1img How do I pay for the job posting?
MyStarJob.com offers the following payment method options:
  • Online banking
  • Credit cards (Visa/ Master)
  • Cheque/Cash (Bank-in)

Kindly be advised that all payments made via Online banking and Credit Cards will be channeled through a secured online payment via Ipay88 (Mobile88.com).

Job Posting/ Publishing
answer1img How do I post a job position?
  1. If you are registered as an employer, log in using your user ID/email and password.
    If you are a new employer, please complete the registration process first.
  2. After you have registered and logged in, click on Post a Job and select the type of position.
  3. Enter all the details required and please note that only information entered under Job Description can be viewed by all jobseekers.
  4. You may preview and save the position before publishing it.
  5. Next, select a package to purchase. After completing the purchase, publish the position on your preferred date. The position will be reviewed and approved by our customer service within 2 working days.
  6. Alternatively, you can also contact our Customer Service personnel at 03-7967-1308 / 1334 or email askmsj@mystarjob.com. if you require immediate assistance (during regular working hours).
answer1img Can I edit or make changes after I have posted a job position?
Editing is allowed before you click "Publish". There is an option to save the position before you publish it.

Please take note that the close tab is meant for ending the advertisement any time before the closing date. Caution: Once you ended the position, we will not be able to activate it again.

If you need to make any amendments after publishing, you are advised to contact our Customer Service personnel at 03-7967-1308 / 1334 or email askmsj@mystarjob.com. This is to avoid any overriding or duplication of vacancies.
answer1img Can I cancel my package after I have made payment?
Cancellations are not encouraged, however, under certain circumstances, cancellation is allowed but the cancellation is subjected to approval within a notification period within 1 working day.
answer1img Can I attach my company logo to the job posting?
Yes. In the Employer's page, click Overview, look for this symbol   Edit Contact Edit at the top right corner to edit and upload your company logo in GIF, JPG, JPEG or PNG. Your logo will be resized automatically to fit the page.
answer1img Can I customize the template design as I have a corporate identity which I need to adhere to?
At the moment, we have a total of 4 designs for you to choose from. If you wish to have a customized look, you can opt for the Microsite package which gives you more freedom to redesign the layout. For more information about this package, please contact our Customer Service personnel at 03-7967-1308/1334 or email askmsj@mystarjob.com.
answer1img How do you count the number of positions?
Position also refers to the job title. Any positions that are posted with a slash (/) or a comma (,) are interpreted as 2 positions. For example, Marketing Manager/Executive and Marketing Manager, Executive are both deemed as 2 positions.

If you are uncertain of the number of positions posted, kindly call our Customer Service personnel at 03-7967-1308/1334 or email them at askmsj@mystarjob.com. for more information.
answer1img Will the vacancies be published immediately after I have remitted the payment online?
The job vacancies will only appear online after the Customer Service personnel have verified and approved the vacancy within 2 working days based on the authenticity of the job. Any vacancy that does not contain a job title will be considered as spam and will not be published.
answer1img I would like to post a job but I do not want to disclose my company name and profile. What should I do?
Please click Overview in the Employer's page and look for the   Edit Contact Edit symbol. Click on the button to hide your company name and profile from public view.
answer1img I have already found my candidate; can I close my position before the 30-day period ends?
You can close your position any time by clicking on the position listing on the summary box on your left (on the Employer's page) and clicking on the Close button to end the online vacancy advertisement.
answer1img How is the job matching done?
All job matching will be done according to job function, industry, skills, education level, course and years of experience. For freelance jobs, the matching will be done solely based on the job function.
answer1img Am I still able to retrieve the resumes of applicants after the publishing period?
You can view all applicants' resumes even after the publishing period.
answer1img I can see matched candidates; but why can't I view their details?
Please note that matched candidates are jobseekers that are matched to your job description by MyStarJob.com's system. These are not applications by jobseekers for this position therefore you cannot view their details.
However, you can invite them to apply by clicking on the candidate's number and then clicking on the Invite button. The jobseekers will then receive an alert from your company to apply for your position. After they applied for the position, you will then be able to view their details.
answer1img Do you accept job postings from overseas advertisers?
MyStarJob.com accepts all job postings worldwide.
answer1img I would like to place a banner advertisement on MyStarJob.com to get more people to apply for jobs. Is this possible?
Yes, you can opt for a banner advertisement to advertise your job vacancies by emailing us at askmsj@mystarjob.com.
answer1img Does MyStarJob.com offer any customized job posting packages?
For customized packages kindly contact our Sales Department at 03-79671337 or email to askmsj@mystarjob.com and attention it to Sales Department.
answer1img Is there a way I can attract more jobseekers to apply for jobs?
There are many factors which may affect the candidates' interest in applying for the jobs posted. We strongly encourage employers to provide a detailed job description and job requirements when posting vacancies to attract more jobseekers.
General Questions
answer1img What is MyStarJob.com & why do I want to register with it?
MyStarJob.com is the latest addition to the Star media group replacing the former Star-Jobs Online. It is a portal that offers job and recruitment opportunities to both jobseekers and employers.

As a registered MyStarJob.com jobseeker, you will be able to choose from a wide variety of jobs with simple, easy and fast registration. Apart from offering various employment options (full-time, part-time and freelance), MyStarJob.com also provides jobseekers with quick access to job searches and application to jobs that match your skills, interests and preferences.

MyStarJob.com offers the right track to progress in your chosen career using the portal's features that help make your resume noticeable. MyStarJob.com also offers a personalised URL, video resume and maps, which are among the special features.
answer1img How do I sign up as a member of MyStarJob.com?
That's easy! Go to http://mystarjob.com and click on the "Jobseeker" tab located at the top of the page. You will see a "Sign up a new Account" link. Click on that and fill out the necessary details to create your account.
answer1img I was a Star-Jobs member previously; do I still have to register for MyStarJob.com?
Yes, all Star-Jobs members are required to register again to ensure your resume is updated. You will also be able to try out our new features such as a personalised URL, video resume and many more that will help increase the job-match accuracy.
answer1img I am already a MyStar member; do I still have to register a new account in MyStarJob.com?
Please note that MyStarJob.com is sharing the same database with MyStar membership. If you are already a MyStar member, you do not need to register your personal and contact details. Just log in with your MyStar ID and fill in your other details - education background and work experience/s - to ensure that you will be matched with the relevant jobs.
answer1img Can I use this service if I do not wish to register?
Yes. You may use our "Job Search" function, where registration is not required. However, take note that there are companies that only accept resumes via online application.

Therefore, you are encouraged to register with us. We can match you to the jobs that fit your preferences and resume. Besides, isn't it more convenient and time-saving to register rather than sending out email messages and uploading your resume for each application?
answer1img How many types of jobs are available on MyStarJob.com?
There is a wide range of jobs available at MyStarJob.com; this includes full-time, part-time, contract, internship and freelance jobs. However, please note that it is subject to availability.
answer1img How do I search and apply for jobs on MyStarJob.com?
Once you are logged in to your account, search for the jobs you want by entering the position title in the search field provided in the mainpage. Alternatively, click Advanced Search to search by industry, field, job type or job level.

If you wish to apply, just click "Apply" at the bottom of the page. You have the option to bookmark this job vacancy, if you prefer to explore other options before deciding to apply. When you apply, your resume will be sent to the respective employer, who will contact you if you are shortlisted.
answer1img I don't have a resume. Can I create one on MyStarJob.com?
Of course! At MyStarJob.com, we strive to make everything simpler for you. Simply log in and key in all the relevant information needed. Once you have completed the Summary section, look out for the link which allows you to save your resume as a document or PDF.

You will also notice a link at the top of your resume. This Personalised URL is a link that you can provide to potential employers so that they can view your basic resume and other information that you allow them to see. For example, the link could be http://mystarjob.com/profile/sarahjane. This link enables others to view your profile on a webpage.
answer1img I have filled up all the details required but I can't submit; there is an error message.
Here are some tips to ensure there is no error in the form:
  1. Please check that all the required details have been filled.
  2. Do not leave your browser unattended for more than 10 minutes.
  3. Try to minimise characters such as / @ #, &, if you intend to use them.
answer1img I cannot upload my resume; is there an error on my form?
You can upload using either Microsoft Word or PDF as long as the file size does not exceed 350KB.
answer1img I have forgotten my user ID/ password. How do I retrieve this information?
Simply log on to http://mystarjob.com. and click on the "Jobseekers" tab. You will find a link called "Forgot Password?" at the login column. Click on it and you will be directed to http://mystarjob.com/pwreminder/jobseekers/forgotpassword.aspx. To retrieve, use either your username or email address and your username and password will be emailed to you.
answer1img What is a "video resume" and how do I upload one?
A video resume is the latest way for jobseekers to reach out to potential employers. It is a recorded video that allows prospective employers to see, hear and get a general feel of what the applicant is like in person. You can find the "Video Resume" section in your profile. Just key in the YouTube URL in the space provided. Please keep in mind that we only accept YouTube videos.
answer1img How much do I have to pay to use this job-matching service?
It's free for jobseekers! Charges only apply to employers for job postings.
answer1img Can MyStarJob.com send me an alert on a daily basis?
Definitely! Just make sure that you pick your preferred frequency, whether it's daily or weekly, from the job alerts section.
answer1img How do I increase my chances for success at a job application?
Your chances of getting a good job match will increase if you complete your profile. Profile completion is a feature that tells users how complete their profile is. Please ensure you fill up as much information as possible in the Resume section.

The higher percentage of completion will definitely increase the chances of a prospective employer viewing and selecting you.
answer1img How do I view my job matches?
After you have logged in, please click on Job Matches. Kindly note that we have 2 listings: "Preferred" listing of jobs that are matched based on your preferences; and "Recommended" listing of jobs that we recommend to you based on your skills, education and work experience/s.
answer1img I have signed up as a member but I don't see any matching jobs. What's wrong?
Check whether you have enough skills filled in and if you have completed the Preferences section; this is crucial. By adding more information to your resume on MyStarJob.com, you are increasing your chances of getting more job matches. Make sure you have more options in terms of your preferred job type, level, location, field and industry.
answer1img Can I hide my personal information from public view?
Of course you can! If you choose to hide your resume, please note that this means that employers will not be able to search for your resume UNLESS you apply for the jobs.